Pre-Visit FAQs for Patients
A: An email will come from firstname.lastname@example.org with the subject: “Check-in online for your upcoming appointment.” The first line of the e-mail will show the name and phone number of your doctor’s office. The e-mail will also show the date, time and location of your appointment.
A: You will see security questions confirming your date of birth, address, and phone number. Once your phone number is confirmed, Phreesia will send you a code via voicemail or text that you must type in before proceeding.
A: The date of birth that you are attempting to match is what the practice has on file. Please ensure with the practice that your date of birth on file matches what you are trying to enter.
A: The address that you are attempting to match is what the practice currently has on file. Please ensure with the practice that your address on file matches where you currently reside. To proceed past this screen you will need to choose what the practice currently has on file.
A: The phone numbers that you are attempting to match are what the practice currently has on file. Please ensure with the practice that you have access to the phone numbers that the practice has on file. If you need to change these phone numbers for any reason, you will need the practice to resend your Pre-visit invitation after changing in their records.
A: When choosing your phone number to enter, you can change the method from “Text” to “Voice”. This will send the code as a phone call via recorded message. If you accidentally chose to send the code as text, on the confirmation screen for the 6 digit code you can select “Re-send as voice message”.
A: Only questions with a red asterisk beside them are required to answer. If you do not want to provide information in the questions without the red asterisk you can definitely skip them.